Welcome to Spotlight St. Louis. "Spotlight St. Louis" is a brand name used by Customer Launch Pad LLC ("Customer Launch Pad," "Spotlight St. Louis," "we," "us," or "our"), a Missouri limited liability company. Customer Launch Pad LLC is the contracting party under these Terms.
These Terms of Service ("Terms") govern your access to and use of our website at spotlightstlouis.com and any related advertising services we provide (collectively, the "Service").
By using the Service, purchasing a Spot on a Spotlight St. Louis community card, or submitting payment, you agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms include important provisions limiting our liability and governing how disputes are resolved (see Sections 11 and 14).
You must be at least 18 years old and legally able to enter into binding contracts to use the Service. By using the Service, you represent that you meet these requirements and that you are acting on behalf of a legitimate business.
You agree to provide accurate, current, and complete information about yourself and your business when purchasing a Spot, and to keep that information up to date. We reserve the right to cancel any Spot purchased using false or misleading information.
Spotlight St. Louis designs, prints, and mails shared community postcards to households in selected geographic areas of the greater St. Louis region. Each Card features multiple Spots sold to local Advertisers.
Each Card enforces a one-Spot-per-category rule: no two Advertisers in the same business category will appear on the same Card for the same Mailing area. Category exclusivity applies only to the specific Card and Mailing area for which your Spot is purchased.
Availability of Mailings in any given geographic area is not guaranteed and may change. We reserve the right to modify, postpone, or cancel a Mailing at our discretion. If we cancel a Mailing after you have paid and before the Card goes to print, you will receive a full refund (see Section 5.4).
A Spot is not reserved until payment is received in full. Submitting an inquiry or expressing interest does not hold a Spot. Payment must be made in full at the time of purchase. By submitting payment, you authorize Customer Launch Pad LLC to charge the payment method you provide for the full Spot price. We are not liable for declined transactions.
The price of a Spot includes: design of your Spot by our team; one round of revisions during the approval window; category exclusivity on the Card for the purchased Mailing area; and printing and mailing of the Card via the United States Postal Service to addresses in the defined geographic area. Mailing quantities are approximate and depend on postal routes. We do not guarantee that any specific household will receive the Card. Advertiser is purchasing a Spot on the Card, not a specific position or location. Spotlight St. Louis reserves the sole right to determine the placement, size, and position of each Spot on the Card at its discretion. No specific placement is guaranteed unless explicitly confirmed in writing by Spotlight St. Louis prior to purchase.
After purchase, you will submit your Content (logo, offer, contact details, and any other ad materials) through our intake process. We will produce a design proof and send it to you for review. You are responsible for reviewing the proof carefully — including spelling, contact information, offers, and any legal disclosures — before approving it. Once you approve the design, or once the approval deadline passes without a response, the design is locked and sent to print. We are not responsible for errors in approved designs.
Refund Eligibility
Full Refund: You may cancel your Spot and receive a full refund if you request cancellation within seven (7) days of purchase AND your request is received more than fourteen (14) days before the expected print date.
No Refund: If your cancellation request is received within fourteen (14) days of the expected print date, no refund will be issued, provided the Card proceeds to print. Once the Card has been sent to print, refunds are not available regardless of when the request is made, as we have incurred non-refundable production costs on your behalf.
Mailing Cancellation by Us: If we cancel a Mailing and the Card does not go to print, you will receive a full refund of your Spot purchase price.
Spot prices do not include sales or use tax unless stated at checkout. You are responsible for any taxes assessed on your purchase.
You retain all ownership of the Content you provide. You are solely responsible for the accuracy, legality, and appropriateness of your Content.
By submitting Content, you grant Customer Launch Pad LLC a non-exclusive, royalty-free license to use, reproduce, modify (for design and formatting purposes), display, distribute, and print your Content as needed to design, print, and mail your Spot, and to operate and market the Service. This license terminates when we stop using the Content, except where retention is required for recordkeeping.
You represent and warrant that you own or have all rights necessary to provide your Content; that your Content does not infringe any third party's rights; and that any claims, offers, or representations in your Content are truthful and comply with applicable advertising laws.
By purchasing a Spot and participating in a Spotlight St. Louis Mailing, you grant Customer Launch Pad LLC a perpetual, non-exclusive, royalty-free license to use your business name, company name, logo, ad design, testimonials, reviews, and any other identifying materials you provide (collectively, "Advertiser Materials") for promotional and marketing purposes. This includes, without limitation, use in social media posts, website content, email marketing, sales materials, community pages, and any other marketing channels operated by or on behalf of Spotlight St. Louis or Customer Launch Pad LLC. We will represent your business accurately and professionally in any promotional use. You may withdraw this permission at any time by contacting us in writing at Jason@CustomerLaunchPad.com, and we will discontinue new promotional use of your Advertiser Materials within a reasonable time following receipt of your request.
The Service, including the Spotlight St. Louis name and logo, the Card design and layout, the website, and any other materials we create, are owned by Customer Launch Pad LLC or our licensors and are protected by intellectual property laws. Nothing in these Terms grants you any right to use our marks or proprietary materials except as needed to use the Service.
You agree not to submit Content or use the Service in any way that:
We may, at our sole discretion, refuse to design or print any Spot, remove Content, or terminate your account for any violation of this section, with or without refund.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee any specific business result from your Spot, including but not limited to leads, calls, customers, revenue, or return on investment. Direct mail outcomes depend on many factors outside our control, including your offer, your category, market conditions, and recipient interest. We disclaim any responsibility for those outcomes.
We rely on the United States Postal Service for delivery. We do not guarantee that mailings will be delivered on any specific date or to any specific household, and we are not responsible for postal delays, errors, or non-delivery.
To the fullest extent permitted by law, in no event will Customer Launch Pad LLC, Spotlight St. Louis, or its officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or business interruption, arising out of or related to these Terms or the Service, even if we have been advised of the possibility of such damages.
Our total cumulative liability arising out of or related to these Terms or the Service will not exceed the amounts you paid to us for the specific Spot giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Customer Launch Pad LLC, its officers, employees, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Content; (b) your use of the Service; (c) your violation of these Terms or applicable law; or (d) your violation of any third-party right, including intellectual property or privacy rights.
You may stop using the Service at any time by contacting us. We may suspend or terminate your access to the Service if you violate these Terms, if we are required to do so by law, or if continuing to provide the Service to you is commercially impractical. Sections that by their nature should survive termination — including ownership, license grants, disclaimers, limitation of liability, and indemnification — will survive.
We may update these Terms from time to time. If we make material changes, we will update the "Last Updated" date above and, where appropriate, notify you by email or through the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-law principles. Customer Launch Pad LLC is a Missouri limited liability company operating in St. Louis County, Missouri.
Before filing any formal claim, you agree to contact us at Jason@CustomerLaunchPad.com and attempt to resolve the dispute informally and in good faith for at least thirty (30) days.
If a dispute cannot be resolved informally, you agree that any legal action or proceeding arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in St. Louis County, Missouri, and you consent to the personal jurisdiction of those courts.
You agree to bring any dispute only in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
These Terms are the entire agreement between you and Spotlight St. Louis / Customer Launch Pad LLC regarding the Service and supersede any prior agreements or understandings. If any provision is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent.
Questions about these Terms? Contact us:
Spotlight St. Louis
A service of Customer Launch Pad LLC
Jason Christian
spotlightstlouis.com
Missouri Limited Liability Company